Terms of service

1. Who we are

Mindcarry Cloud ("the service") is operated by MELLEORISE - CONSULTING & INVESTMENTS LDA, trading as "Mindcarry" ("we", "us"), a private limited company (sociedade por quotas) registered in Portugal under NIPC 518362175, VAT number PT518362175, with its registered office at Rua Lagoa de Quiaios, nº 14, Verdizela, 2855-626 Corroios, Portugal. Full company details are in the legal notice.

Contact for support, legal notices and privacy requests: info@mindcarry.dev.

Paid plans are sold through Stripe Managed Payments. The reseller and merchant of record, named at checkout, is Sold through Link, LLC (Link, Stripe Managed Payments). It sells you the subscription, takes the payment, charges the VAT (or other sales tax) of your country, issues your receipts and handles payment disputes. Its own terms apply to the purchase itself. We provide the service. Link also provides subscription management and transaction support; Stripe handles fraud prevention. Link's purchase terms and contact details are on your receipt and at link.com.

2. The service

Mindcarry compiles content from the sources you connect (for example imported files, forwarded e-mails, calendars, Google Drive files and folders) into a memory made of readable markdown files stored in your own cloud storage (a /Mindcarry/ folder in your Google Drive), and serves it to the AI agents you authorise through the Model Context Protocol (MCP), organised in partitions (personal, work…). Compilation is done by an AI model (Claude, by Anthropic): like any automatic summary, it can contain mistakes; check important information in the cited source.

These terms cover the service we operate at mindcarry.dev.

3. Your account

• You must be at least 16 years old and give a valid e-mail address. To subscribe to a paid plan or buy an add-on, you must be an adult with legal capacity to contract.
• A Family account is subscribed to and paid for by its owner alone; the members they invite (at least 16) pay nothing.
• You are responsible for your sign-in methods, for the agents you connect and for the partitions you grant them.
• Tell us promptly at info@mindcarry.dev if you suspect unauthorised access.
• The owner of a Family account can invite up to the number of people of the plan; each member keeps their own private partition and storage.

4. Your content stays yours

• Your memory lives in your storage. You keep all rights to your content and to your memory.
• To run the service we keep an index of your memory (titles and text of your compiled pages), your settings, your proposals and usage counters. The details, and what happens to this data, are in the privacy policy.
• You grant us a limited licence to process your content only to provide the service to you (compile, index, and serve it to the agents you authorise). We never sell it, and your content is never used to train AI models, ours or our AI provider's.
• You must have the right to connect the sources you add, and the consent of the people you invite to shared partitions.
• Health and financial partitions are not available in the hosted service. Do not bring in health data or other special categories of data, and never those of other people; if it happens, the privacy policy describes how it is removed.
• Business use. Before bringing in, for your business, personal data of other people (clients, colleagues…), you must sign a data processing agreement with us (Article 28 GDPR): write to info@mindcarry.dev. Without it, this use is not allowed.

5. Acceptable use

You may not use the service to store or process illegal content; to try to access other users' data or partitions; to probe, load-test or scrape the service without our written agreement; to resell the hosted service; or to circumvent plan limits.

6. Plans, prices and payment

• Plans, limits and prices are described on the pricing page. The Free plan costs nothing and needs no payment details.
• Prices are shown in euros, VAT included. The merchant of record calculates the VAT of your country at checkout.
• Subscriptions. Paid plans are billed in advance, monthly or yearly (yearly: two months free), through Stripe. A subscription renews automatically at the end of each period, at the current price, until you cancel it; the saved payment method is charged at each renewal.
• Limits. Ingestion and import limits are expressed in tokens of text read. What counts is the volume of text Mindcarry extracts from your documents, converted at 1 MB = 250,000 tokens (a scanned PDF counts for the text it contains; images and attachments without text do not count); the dashboard shows your usage. The ingestion allowance is monthly: it resets on the 1st of each month (UTC) and what is not used does not roll over. Above a limit, nothing is lost or charged: new items wait until the next month, or until you change plan. If your memory grows beyond your plan's size, ingestion stops (nothing is deleted) until it is lightened or you change plan.
• "Unlimited" and "fair use". These words on the pricing page mean: no fixed limit for normal personal or professional use. They do not allow reselling the service, automating it at scale for others, or durably exceeding the plan's processing cost caps; if that happens we contact you before taking any measure, and ingestion may be put on hold as for a limit.
• Ingestion add-on. When offered on the pricing page, the one-off add-on adds 1.25M ingestion tokens (5 MB of text) for €5, for the current month (Family and Pro plans). Bought in the last 7 days of a month, it applies to the next month. Several add-ons add up in the same month; they do not roll over beyond it.
• Changing plan or cancelling. From the customer portal (dashboard → Plan), at any time. A change of plan or billing period applies at once; the merchant of record prorates the amount (unused time on the old plan is deducted) and shows it to you before you confirm. After a cancellation the plan stays active until the end of the paid period, then the account moves to Free; nothing in your storage is deleted. Outside the right of withdrawal (section 7), lack of conformity (section 9), a material change (section 8) and closure by us (section 11), the current period is not refunded.
• Price changes. We may change prices for future billing periods with at least 30 days' notice by e-mail; you can cancel before they apply.

7. Right of withdrawal (EU consumers)

If you are a consumer in the EU, you have a 14-day right to withdraw from a paid subscription or an ingestion add-on, counted from the day of purchase. Because the service starts right away, at checkout you expressly ask us to start the service during the withdrawal period (a required checkbox) and acknowledge the consequences below. If you withdraw within the 14 days, you pay a proportionate amount for the service supplied until you told us you were withdrawing, and the rest is refunded. You lose the right of withdrawal only if, after expressly asking for the service to start at once and acknowledging that you would lose that right once the service is fully performed, the service has actually been fully performed within the period (for example an add-on whose tokens have all been used); for a subscription, the 14 days end before the paid period, so this does not happen. How to withdraw and how refunds work: see the refund policy.

8. Availability and changes

The service is in beta. We aim for high availability and for the refresh times of your plan, but cannot guarantee an uptime level. We may change the service to improve it, to adapt it to changes in the services it relies on (Google, Anthropic…), for security reasons or to comply with the law. We will not remove a paid feature during a period you already paid for. If a change affects your access to or use of the service negatively and more than in a minor way, we tell you at least 30 days in advance, on a durable medium, and you can terminate at no cost within 30 days of that notice or of the change, whichever is later, with a refund of the remaining paid period. The refresh times shown for your plan are part of what you buy: the beta does not make them optional.

9. Conformity of the service and remedies

The service must match what these terms and the pricing page describe (features, limits, refresh times). If you are a consumer and it does not, you have the remedies provided by law (in Portugal, Decreto-Lei n.º 84/2021):

• bringing it into conformity, free of charge and within a reasonable time;
• a proportionate price reduction or termination of the contract, if bringing it into conformity is impossible or disproportionate, if we have not done it, if the defect comes back despite it, if we have said or it is clear that we will not do it, or at once if the defect is serious enough to justify it;
• on termination of a subscription, a refund of what you paid for the period in which the service did not conform, and of the share paid in advance for the remaining period.

Report the problem to info@mindcarry.dev.

10. Liability

Nothing in these terms limits our liability for wilful misconduct or gross negligence, for personal injury, or any liability that cannot be limited by law, nor your statutory rights as a consumer, including those of section 9. In other cases, and to the extent permitted by law, our total liability for any claim is limited to the higher of: the amounts you paid for the service in the 12 months before the claim, or €100. We are not liable for indirect losses. An automatic summary can contain mistakes (section 2): that does not exempt us from a defect of the service itself, but check the cited source before an important decision. Since your memory and your documents are in your own storage, keep your own copies: we never delete a file you wrote or edited unless you ask us to.

11. Termination and account deletion

• By you. You can delete your account at any time (dashboard → Account → Delete). Deletion immediately ends your subscription at Stripe: the current period is not refunded, except during the withdrawal period or for lack of conformity. To use the period you paid for, cancel the subscription first and delete the account at the end of the period. What deletion erases and what remains: see the privacy policy. Your memory stays in your storage.
• By us. We may suspend or close an account that seriously breaches these terms (section 5), after warning you and giving you a chance to fix it where possible, or immediately if there is a risk to the security of the service or of other users. If we close the service or an account through no fault of yours, we refund the unused part of the paid period.

12. Changes to these terms

We will announce material changes at least 30 days in advance by e-mail. If you do not agree, you can cancel at no cost before they apply.

13. Complaints and disputes

• Write to us first at info@mindcarry.dev; we answer within a few working days.
• Complaints book: you can file a complaint in the Portuguese electronic complaints book, the Livro de Reclamações Eletrónico.
• Who to contact. For the service (how it works, conformity, data, withdrawal), MELLEORISE; for the payment itself (charge, receipt, bank dispute), the merchant of record, through your receipt or link.com. If in doubt, write to us: we pass it on.
• Alternative dispute resolution (Lei n.º 144/2015): we have not joined any arbitration centre. If we cannot settle a consumer dispute with us, you can go to the consumer arbitration centre competent for your place of residence in Portugal (list on the Portal do Consumidor) or, where no regional centre is competent, to CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt), which has residual national competence. For a dispute up to €5,000, arbitration is binding on us if you ask for it (Lei n.º 63/2019). If you live in another EU country, the European Consumer Centres Network can help.

14. Governing law and courts

These terms are governed by Portuguese law. If you are a consumer, the mandatory consumer protection rules of your country of residence remain applicable, and you may bring a claim before the courts of that country or of Portugal. If you are not a consumer, the courts of our registered office have exclusive jurisdiction.