Refund policy

Last updated 6 Oct 2026 Lire en français

Refunds are issued by the merchant of record, Sold through Link, LLC (Link, Stripe Managed Payments), on our instruction. Stripe also applies the consumer protection rules that apply to you, such as regional cooling-off periods, and can issue refunds within 60 days of purchase in certain cases.

To withdraw, use the Withdraw button on your Plan page or write to info@mindcarry.dev; to ask for a refund, write to info@mindcarry.dev. Writing from your account's e-mail address helps us identify you, but is not required: just give that address in your message. We answer within a few working days.

1. Right of withdrawal: 14 days (EU consumers)

A Mindcarry subscription and the ingestion add-on are digital services. If you are a consumer in the EU, you can withdraw from a paid subscription or an add-on within 14 days of the purchase, without giving a reason (EU Consumer Rights Directive; in Portugal, Decreto-Lei n.º 24/2014).

Immediate start. At checkout, by ticking a box that is never pre-ticked, you expressly ask for the service to start right away, during the withdrawal period, you acknowledge that you will pay for the service supplied if you withdraw, and that you lose your right of withdrawal once the service has been fully performed. The accepted wording and its date are recorded with your purchase.
What you pay if you withdraw from a subscription. A proportionate amount for the service supplied until you told us you were withdrawing (for example, 3 days of a 30-day month). Everything else is refunded.
What you pay if you withdraw from an add-on. The share of the add-on already used (for example, if 1 MB of the 5 MB was used, one fifth of the price). Everything else is refunded. Using part of the add-on does not make you lose the right of withdrawal.
When and how you are refunded. Within 14 days of your notice, to the payment method you used, at no cost.
When the right ends. You lose the right of withdrawal only if the service has been fully performed within the period, after the request and acknowledgment above (for example an add-on whose tokens have all been used). For a subscription the paid period is longer than the withdrawal period: this does not happen.
How to withdraw. Use the Withdraw button next to the purchase on your Plan page (dashboard → Plan), shown for 14 days after each purchase, or send us a clear statement, for example an e-mail to info@mindcarry.dev saying that you withdraw from your subscription or add-on. You can also use the model withdrawal form below. It is enough to send it before the 14 days end. We acknowledge your withdrawal by e-mail.

To MELLEORISE - CONSULTING & INVESTMENTS LDA (Mindcarry), Rua Lagoa de Quiaios, nº 14, Verdizela, 2855-626 Corroios, Portugal, info@mindcarry.dev:

I hereby give notice that I withdraw from my contract for the provision of the following service: Mindcarry subscription (plan: …) / ingestion add-on.

Ordered on (*) … / received on (*) … — Name of consumer: … — Address of consumer: … — E-mail address of the account: … — Signature of consumer (only if this form is notified on paper): … — Date: …

(*) Delete as appropriate.

2. Subscriptions

Cancel anytime. From the customer portal (dashboard → Plan). Your plan stays active until the end of the period already paid, then your account moves to the Free plan. Nothing in your storage is deleted.
Renewals. An automatic renewal extends the same contract and so, in principle, does not open a new withdrawal period, subject to your statutory rights. After the withdrawal period, the current period is not refunded, except for lack of conformity of the service (section 9 of the terms), a material change to the service (section 8) or if we close the service or your account through no fault of yours (section 11): the remaining paid period is then refunded.
Changing plan. Moving to a higher plan is a new purchase: you can withdraw from it within 14 days, pro rata, and go back to your previous plan.
Deleting your account. It ends the subscription immediately; the current period is not refunded, except during the withdrawal period, for lack of conformity or for a material change to the service (sections 8 and 9 of the terms). To use it to the end, cancel the subscription first.
Duplicate payments. If you were charged twice for overlapping subscriptions, we cancel the duplicate automatically; write to us and the duplicate payment is refunded in full.

3. Ingestion add-on

Withdrawal within 14 days, as above: the unused share is refunded.
An add-on bought in the last 7 days of a month applies to the next month: until that month starts, nothing is used and the refund is full.
If the add-on could not be applied (for example your plan changed to one without add-ons before the payment completed), it is refunded in full.

4. Complaints and your statutory rights

This policy does not limit your rights under the law of your country, in particular for lack of conformity of the service. If you are not satisfied with our answer, you can use the Livro de Reclamações Eletrónico or the competent consumer arbitration centre; see section 13 of the terms, which also says when to contact the merchant of record about the payment itself.